Terms of Use
Effective Date: September 1, 2026
1. Who we are and what these terms cover
Welcome to Understanding Andie. Please carefully read these terms of use (“Terms”) because they govern your use of the Services (defined below) provided by Understanding Andie, LLC (“Understanding Andie,” “UA,” “Company,” “we,” “us,” “our”). Our “Services” include our website and our personalized family intelligence guides provided through the Services. These Terms are effective when you sign up or otherwise use any of the Services or access any content or material that is made available by us through the Services, including but not limited to any written guides provided by the Services (“Content”).
This Agreement incorporates our Privacy Policy. You acknowledge that you have read and understood the Privacy Policy and agree to our processing of your personal information pursuant to the Privacy Policy. If you do not agree with the Privacy Policy, then you may not use the Services or consume any Content.
You may access the Services via a mobile phone or other mobile device. You acknowledge that your mobile carrier’s standard charges and data rates apply to any access to the Services from any mobile device. Further, your access to the Services may be limited by your mobile carrier’s terms and policies or by your mobile device's settings, software, and hardware. We are not responsible to provide the Services to you based on your mobile carrier’s or mobile device’s requirements or limitations.
2. Who can use the Services
The Services, including access to any Content, is for adults. You must be at least 18 years old (or the age of majority where you live, if older) to create an account, request a guide, or otherwise use the Services. By using the Services, you represent that you meet this requirement.
3. Your account and payment
To request any Content, you must create an account with your name and email address. You are responsible for: (a) keeping your login information secure, and (b) all activity that happens under your account. Company reserves the right to refuse service, terminate accounts, and remove or edit content in its sole discretion. You are also solely responsible for the accuracy and currency of the data entered into the Services under your user account. You shall indemnify and hold Company harmless from and against any claim related to content, accuracy, or currency of the information you provide through the Services.
If you believe your account has been accessed without your permission, contact us at hello@understandingandie.com.
When you sign up using a credit card or other payment method, you authorize us to make the charges disclosed to you at the time you sign up, including recurring payments, where applicable.
4. User Content
Content created through the Services relies on the information you upload to the Services, including but not limited to birth data (including the birth date, time, and place of a child or other household member) (“User Content”). When you provide User Content about another person, you represent, warrant, and confirm one of the following, as applicable:
You are the parent or legal guardian of the child whose data you provide, and you consent to its processing to create any Content; or
You have the permission of that child’s parent or legal guardian to provide the User Content and request the Content; or
For an adult household member, you have that person’s permission to provide their personal information.
You are solely responsible for having such authority or permission. We rely on your confirmation. How we process User Content, including your separate, logged consent, is described in our Privacy Policy.
We may, but we have no obligation to, monitor or review User Content. In all cases, we reserve the right to remove or disable access to any User Content for any or no reason, including but not limited to, User Content that, in our sole discretion, violates these Terms. We may take these actions without prior notification to you or any third party. Removal or disabling of access to User Content is at our sole discretion, and we do not promise to remove or disable access to any specific User Content.
You grant us a non-exclusive, transferable, sub-licensable, royalty-free and fully paid up, perpetual, irrevocable, worldwide license to use, reproduce, make available, translate, modify, and create derivative works from any User Content in connection with the Services through any medium, whether alone or in combination with other content or materials, in any manner and by any means, method or technology, whether now known or hereafter created to provide and improve the Services, as restricted by the Privacy Policy. Aside from the rights specifically granted herein, you retain ownership of all rights, including intellectual property rights, in User Content. Where applicable and permitted under applicable law, you also waive any “moral rights” (or the equivalent under applicable law) such as your right to be identified as the author of any User Content.
We are not responsible for User Content, nor do we endorse any opinion contained in any User Content. TO THE EXTENT PERMISSIBLE UNDER LOCAL LAW, YOU SHALL DEFEND, INDEMNIFY, AND HOLD US HARMLESS FROM AND AGAINST ALL DAMAGES, LOSSES, AND EXPENSES OF ANY KIND (INCLUDING REASONABLE ATTORNEY FEES AND COSTS) IF ANY THIRD PARTY BRINGS A CLAIM AGAINST US RELATED TO USER CONTENT THAT YOU UPLOAD TO THE SERVICES, ARISING OUT OF OR RELATED TO SUCH CLAIM.
5. Content
The free child guide included as Content is provided to you at no cost and may be changed or discontinued at any time. A paid subscription, when available, unlocks additional features described at the point of purchase. Membership guides are released per plan: monthly members receive two individual guides and one relational guide each billing period, and unused guides do not carry over to the next period. Annual members receive their full year at the time of payment (24 individual guides and 12 relational guides), available until their renewal date; at renewal the balance resets to 24 and 12 and any unused guides do not carry forward or accumulate. Nothing in these Terms entitles you to any specific feature, output, or result through the Services, including any Content.
6. Our intellectual property
The Services and all Content, including the website, software, brand, written content, descriptor libraries, and the methodology and synthesis process we use to turn User Content into Content, is owned by Understanding Andie and protected by intellectual property law. In short, the User Content you provide remains yours; everything we build around it is ours.
We grant you no rights in our methodology, prompts, models, or underlying systems. You may not access, copy, or use our property except through the normal functioning of the Services.
7. Content and what you can do with it
Any Content created on the User Content you upload to the Services is created for you. We grant you a personal, non-exclusive, non-transferable, revocable license to access, read, download, and keep such Content for personal, non-commercial use.
You may share your Content created by us for you with family, friends, or others for personal, non-commercial reasons. For example, sending it to a co-parent or recommending the Services to another family. You shall not:
Sell, license, or commercially distribute Content or any part of it;
Remove or alter Understanding Andie branding or attribution from Content you share pursuant to these Terms;
Extract, repackage, or republish portions of Content as if they were your own or another service’s content; or
Use Content, or any part of the Services, to build, train, or improve a competing product or model.
8. License and Acceptable use
Company grants you, subject to these Terms, a limited non-exclusive, non-sublicensable, non-transferable, revocable license to use the Services and Content for your internal personal purposes. You have no rights in the Services other than as expressly provided in these Terms. You may not download any portion of the website, any mobile or web application, or use any Services other than for your own personal use. You may not use any data mining, robots, or similar data gathering tools or otherwise exploit your access to the Services for any commercial purpose. You may not use any of the trademarks, logos, or other proprietary graphics without express written permission, which may be denied in Company’s absolute discretion. Company’s logos, product, and service names are Company’s trademarks. All other trademarks appearing in connection with the Services are trademarks of their respective owners, and our reference to them does not imply or indicate any approval or endorsement by their owners unless such approval or endorsement is expressly made.
In addition to any other things that might constitute a misuse of the Services, you shall not, and shall not attempt to do the following things:
modify, alter, tamper with, repair, or otherwise create derivative works of any of the Services;
reverse engineer, disassemble or decompile software used to provide or access the Services, or attempt to discover or recreate the source code used to provide or access the Services, except and only to the extent that the applicable law expressly permits doing so;
use the Services for research or benchmarking or any related endeavor with the intent of creating a competing or similar product;
use the Services in any manner or for any purpose other than as expressly permitted by this Agreement, the Privacy Policy, or any other policy, instruction or terms applicable to the Services;
sell, lend, rent, resell, lease, sublicense or otherwise transfer any of the rights granted to you with respect to the Services to any third party;
remove, obscure or alter any proprietary rights notice pertaining to the Services;
access or use the Services in a way intended to improperly avoid incurring fees or exceeding usage limits or quotas;
use the Services to: (i) engage in any unlawful or fraudulent activity or perpetrate a hoax or engage in phishing schemes or forgery or other similar falsification or manipulation of data; (ii) send unsolicited or unauthorized junk mail, spam, chain letters, pyramid schemes or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (iii) advertise or promote a commercial product or service that is not available through Company; (iv) store or transmit inappropriate content, such as content: (1) containing unlawful, defamatory, threatening, pornographic, abusive, libelous or otherwise objectionable material of any kind or nature, (2) containing any material that encourages conduct that could constitute a criminal offense, or (3) that violates the intellectual property rights or rights to the publicity or privacy of others; (v) store or transmit any content that contains or is used to initiate a denial of service attack, software viruses or other harmful or deleterious computer code, files or programs such as Trojan horses, worms, time bombs, cancelbots, or spyware; or (vi) abuse, harass, stalk or otherwise violate the legal rights of a third party;
interfere with or disrupt servers or networks used by Company to provide the Services or used by other users to access the Services, or violate any third party regulations, policies or procedures of such servers or networks or harass or interfere with another user’s full use and enjoyment of any of the Services;
access or attempt to access Company’s other accounts, computer systems or networks not covered by this Agreement, through password mining or any other means;
cause, in Company’s sole discretion, inordinate burden on the Services or Company’s system resources or capacity; or
share passwords or other access information or devices or otherwise authorize any third party to access or use the Services.
9. What the Services are — and are not
We provide a tool for recognition and reflection. The Services and Content are not medical advice, psychological diagnosis, therapy, or a substitute for professional consultation.
The Content we generate is based on birth data interpreted through multiple frameworks (Western astrology, Human Design, Gene Keys, numerology, and developmental science; paid Content may draw on additional frameworks, such as internal family systems, and family constellation). We may integrate other frameworks in the future as well. These frameworks are interpretive lenses, not science. The Content is intended to help you see a child or family member more accurately, not to predict outcomes, diagnose conditions, or replace professional support of any kind.
If you have concerns about a child’s development, mental health, or wellbeing, please consult a qualified professional.
10. DISCLAIMERS OF WARRANTIES
EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, THE SERVICES AND EVERY ELEMENT THEREOF, INCLUDING WITHOUT LIMITATION CONTENT AND THIRD-PARTY CONTENT, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF PERFORMANCE OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. COMPANY DOES NOT WARRANT OR GUARANTEE THE AVAILABILITY, CURRENCY, COMPLETENESS, ACCURACY, OR TRUTHFULNESS OF ANY INFORMATION PROVIDED BY OR WITH RESPECT TO THE SERVICES, INCLUDING INFORMATION PROVIDED THROUGH ARTIFICIAL INTELLIGENCE. WITHOUT LIMITING THE FOREGOING, COMPANY DOES NOT WARRANT THAT ALL ERRORS CAN BE CORRECTED, OR THAT OPERATION OF, AND DELIVERY OF THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR MEET YOUR DESIRED REQUIREMENTS.
Because some jurisdictions may not allow the exclusion of implied warranties, such limitation may not apply in its entirety to you. Any warranties made in these Terms are for your benefit only.
11. Limitation of liability
IN NO EVENT WILL COMPANY, ITS SUPPLIERS, SHAREHOLDERS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY LOST PROFITS, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING DAMAGES ARISING OUT OF THESE TERMS OR THE USE OF OR RELIANCE UPON THE SERVICES AND CONTENT, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNDER NO CIRCUMSTANCES WILL COMPANY’S TOTAL LIABILITY OF ANY KIND ARISING OUT OF OR RELATED TO THIS AGREEMENT AND USE OF THE SERVICES (INCLUDING BUT NOT LIMITED TO WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT, OR OTHERWISE, EXCEED THE GREATER OF: (A) THE AMOUNT PAID BY YOU DURING THE TWELVE (12) MONTH PERIOD PRIOR TO SUCH CLAIM ARISING, OR (B) ONE HUNDRED DOLLARS ($100). THE PARTIES ACKNOWLEDGE THAT THIS SECTION SURVIVES TERMINATION OF THIS AGREEMENT AND CONTINUES IN FULL FORCE AND EFFECT DESPITE ANY FAILURE OF CONSIDERATION OR OF AN EXCLUSIVE REMEDY. THE PARTIES ACKNOWLEDGE THAT THE PRICES HAVE BEEN SET AND THE AGREEMENT ENTERED INTO IN RELIANCE UPON THESE LIMITATIONS OF LIABILITY AND THAT ALL SUCH LIMITATIONS FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES. BECAUSE SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH LIMITATIONS MAY NOT APPLY.
12. Third-party services
We rely on trusted third-party providers to operate the Services and provide the Content (for example, hosting, payment processing, and AI synthesis). These third-parties’ handling of data is described in our Privacy Policy. We are not responsible for, nor warrant or represent the practices of third-party websites or services that we link to but do not operate.
13. Changes to the Services and to these Terms
We may add, change, or remove features of the Services over time. We may also update these Terms in our sole discretion. If we make a material change to these Terms that affects you, we will post the updated Terms and, where we have your email, notify you before the change takes effect. Your continued use of the Services and Content after a change to these Terms takes effect means you accept the updated Terms.
14. Termination
You may stop using the Services at any time. You can request deletion of your User Content as described in our Privacy Policy.
We may suspend or terminate your access for any violation of these Terms, including misuse of the Services or Content, providing User Content without authority, attempting to extract or copy our methodology, or unlawful or harmful conduct. Sections that by their nature should survive termination will survive.
15. Dispute resolution
Governing law
These Terms and any dispute arising out of or relating to them or to the service are governed by the laws of the State of Utah, without regard to its conflict of laws principles.
Binding individual arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a "Dispute") must be resolved by binding individual arbitration, not in court, except as set out below. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will take place in Salt Lake County, Utah.
Class action waiver
You and Understanding Andie agree that any Dispute will be brought only on an individual basis, and not as part of a class, consolidated, or representative action. Neither party may serve as a class representative or participate as a member of a class. You specifically waive any right to a trial by jury.
Small claims carve-out
Either party may bring a Dispute in small claims court if it qualifies for resolution there under applicable rules.
Opt-out of arbitration
You may opt out of this arbitration agreement by sending written notice to hello@understandingandie.com within 30 days of first accepting these Terms. The notice must include your name, email, and a clear statement that you want to opt out of arbitration. Opting out will not affect the rest of these Terms.
Court venue
Subject to the arbitration agreement above, any Dispute that proceeds to court must be brought in the state or federal courts located in Salt Lake County, Utah, and you consent to personal jurisdiction in those courts.
Attorney Fees
In case of an action to enforce any rights or conditions of these Terms, or appeal from said proceeding, the losing party in such suit, action, proceeding or appeal shall pay the prevailing party’s reasonable attorney fees and costs incurred.
16. Relationship to the Founding Member Terms
If you are a Founding Member, the Founding Member Terms of Service (see below) apply to your subscription in addition to these Terms. If a subscription-specific matter (such as billing, renewal, the locked rate, cancellation, or the delivery commitment) is covered by the Founding Member Terms, those terms control in the event of any conflict with these Terms. For all other matters, these Terms control.
17. Force Majeure
Company is not liable for or considered in breach of or default under these Terms on account of, any delay or failure to perform as required by these Terms as a result of any cause or condition beyond Company’s reasonable control.
18. Indemnification
To the maximum extent permitted by law, you shall defend, indemnify, and hold harmless Understanding Andie and its members, officers, and contractors from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or relating to: (a) your breach of these Terms; (b) your misuse of the Services; or (c) your provision of User Content about another person without the authority or permission described in Section 4, including any claim brought by that person, their parent, or their legal guardian.
19. General
Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
Entire agreement. These Terms, together with our Privacy Policy and, for Founding Members, the Founding Member Terms of Service, constitute the entire agreement between you and Understanding Andie regarding the Services, and supersede any prior agreements.
No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
Assignment. You may not assign or transfer these Terms. We may assign them in connection with a merger, acquisition, or sale of assets, or by operation of law.
Electronic communications. When you engage with us via the Services, send emails to us, or otherwise communicate with us via electronic means, you consent to receive communications from us electronically. We will communicate with you by email or by posting notices on our website, or through notifications on any mobile and web applications. You acknowledge that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Independent Contractors. The parties to these Terms are independent contractors, and there is no actual or intended relationship of agency, partnership, joint venture, employment, or franchise between the parties. Neither party is an agent of the other party, and neither party has the authority to bind the other party, or to incur any obligation on the other party’s behalf.
Contact us
Understanding Andie LLC
7533 S. Center St., Ste. N, West Jordan, UT 84084
hello@understandingandie.com
Founding Member Terms of Service
These Founding Member Terms of Service (“Founding Member Terms”) apply only if you purchase a Founding Member subscription. The Founding Member Terms are incorporated into the Terms by this reference. Where a subscription-specific matter (such as the locked rate, billing, renewal, cancellation, or the delivery commitment) is covered here, the Founding Member Terms control; for all other matters, the general Terms control. “Founding Member” means any individual who purchases a subscription pursuant to these Founding Member Terms.
1. What you are purchasing
The Founding Member subscription is a $99-per-year annual subscription at a permanently locked rate, available to the first 200 buyers only. By purchasing a Founding Member subscription, you are receiving immediate access to our Services, locking in a permanent rate, and are eligible for exclusive access to new features, like the relational layer (described below), a family AI assistant grounded in your household’s data, and any consumer-facing features we ship thereafter, all at the locked rate. Product specifications, features, and timing may evolve as we build. The subscription is for consumer use only and does not extend to any business, practitioner, or enterprise product line we may develop and price separately.
2. The 200-member cap
The Founding Member tier is permanently limited to 200 total memberships. When 200 Founding Member subscriptions have been sold, the offer closes permanently. If a Founding Member cancels, that spot is not reopened. The cap applies to total memberships ever issued, not to currently active memberships.
3. Delivery commitment for relational layer and non-delivery refund
The “relational layer” is a feature that maps the wiring between members of a household (parent-to-child, partner-to-partner, sibling-to-sibling) from each member’s birth data. Our current target is to deliver the relational layer in the coming months. This is a target, not a guarantee; if the timeline slips, we will notify Founding Members by email with a revised timeline. If we have not delivered the relational layer within twelve (12) months of your purchase date, you may request a refund of your most recent annual payment ($99) by emailing hello@understandingandie.com. We will process refunds through Stripe within fourteen (14) business days. The refund is limited to your most recent annual payment.
The family AI assistant is an additional planned feature planned for Founding Members only. The refund remedy above is tied to delivery of the relational layer, not to the family AI assistant or any individual feature added in the future.
4. Billing and renewal
Your subscription automatically renews annually on the anniversary of your subscription at $99. Prices are exclusive of any applicable sales tax; where we are required to collect it, tax is calculated and added at checkout. We will email a renewal reminder to your billing email approximately fourteen (14) days before each annual charge, stating the amount, the charge date, and a link to cancel. A receipt is sent after every successful charge. If a renewal charge fails, Stripe will attempt recovery per its standard process. If the subscription cannot be recovered, it will be canceled and your Founding Member status and locked rate will be permanently forfeited (see Section 5).
5. Locked rate and forfeiture
Your $99-per-year rate remains in effect only for as long as your subscription remains continuously active, without lapse. If your subscription ends for any reason, including cancellation, non-payment, card decline, or termination, your Founding Member status and locked rate are permanently forfeited. You may resubscribe at any time, but at the then-current public price, not the Founding Member rate. This includes voluntary cancellation. As a goodwill matter, we may (but are not obligated to) restore Founding Member status after an unintentional lapse caught quickly; for example, an expired payment card. Contact us promptly at hello@understandingandie.com if your subscription lapses unintentionally.
6. Cancellation
You may cancel at any time from your account via the Manage Subscription link, or by emailing hello@understandingandie.com. When you cancel, your subscription remains active until the end of your current paid billing period; you retain access to Founding Member features during that period; no further charges are made; you will not receive a prorated or partial refund for the current period; and your Founding Member status and locked rate are permanently forfeited (Section 5).
7. Refund policy
All sales are final, except: (a) the 12-month non-delivery remedy in Section 3; (b) billing errors, such as duplicate charges; (c) material adverse changes under Section 8; and (d) where a refund is required by applicable law. We do not offer refunds outside of these exceptions.
8. Material adverse changes
A “material adverse change” is a change that significantly reduces the core value of the Founding Member subscription. For example, eliminating the relational layer entirely after delivery, or shutting down Founding Member access. If we make a material adverse change, we will notify affected Founding Members by email at least thirty (30) days in advance, and you may cancel within that 30-day window for a prorated refund of your most recent annual payment. Routine product changes, feature additions, interface changes, and bug fixes are not material adverse changes.
9. Non-transferability
Your Founding Member subscription is non-transferable. It is tied to the original purchaser’s account and may not be sold, transferred, gifted, assigned, or shared with another person or household. In the event of death, divorce, or a change in household composition, the subscription remains with the original purchaser of record.
10. If Understanding Andie is acquired
If Understanding Andie is acquired, sold, or transferred to another entity, your Founding Member rate, status, and these provisions travel with the service, and the new operator inherits the obligation to honor your locked rate. We will notify Founding Members by email of any such transfer. If we wind down the service entirely, your subscription will be canceled going forward with reasonable advance notice and time to export your data; however, we will not refund the remaining portion of the current paid period.
11. Automatic-renewal law compliance
Because the subscription auto-renews, we comply with applicable automatic-renewal laws: clear pre-purchase disclosure of the auto-renewal terms, easy online cancellation, and advance renewal reminders, all as described above.